privacy policy

Privacy Policy

Last Updated: 9/24

1. Introduction

Welcome to Connect Hub ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website www.connecthub.com (the "Site") and utilize our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Data Controller

Connect Hub
Address: 32 n water st. sapulpa ok, 74066
Email: connecthubok@gmail.com
Phone: +1 918.986.7220

3. Types of Data We Collect

3.1. Personal Data

While using our Site and services, we may collect the following personal data:

Contact Information: Name, email address, phone number, mailing address.
Transactional Data: Details of the services you have requested, including repair history.
Technical Data: IP address, browser type, device information, and usage data.
Communication Data: Records of your correspondence with us.

3.2. Non-Personal Data

We may also collect non-personal data such as anonymous usage statistics, which cannot be used to identify you personally.

4. Purpose of Data Collection

We collect and process your personal data for the following purposes:

Service Delivery: To provide and manage our cellphone repair services.
Communication: To respond to your inquiries, send updates, and provide customer support.
Billing and Payments: To process transactions and manage billing.
Marketing: To send promotional materials, newsletters, and offers (with your consent).
Improvement of Services: To analyze usage patterns and enhance our services.
Legal Compliance: To comply with legal obligations and protect our rights.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided they are not overridden by your rights and freedoms.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Criteria for determining retention periods include:

Service Provision: Duration of the service relationship.
Legal Requirements: Compliance with legal, regulatory, or contractual obligations.
Dispute Resolution: Resolution of disputes and enforcement of agreements.

7. Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request access to your personal data.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request the restriction of processing your data.
Right to Data Portability: You can request the transfer of your data to another controller.
Right to Object: You can object to the processing of your data for specific purposes.
Rights Related to Automated Decision-Making: You can request human intervention or challenge decisions based solely on automated processing.

To exercise any of these rights, please contact us using the details provided in the Contact Information section.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Protecting data during transmission using SSL/TLS encryption.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Audits: Conducting regular security assessments and audits.
Data Minimization: Collecting only the data necessary for the specified purposes.

9. Data Transfers

While Connect Hub is based in the USA, we ensure that any transfer of personal data outside the European Economic Area (EEA) complies with GDPR requirements. This includes:

Standard Contractual Clauses (SCCs): Implementing SCCs to provide appropriate safeguards.
Adequacy Decisions: Ensuring that the destination country provides an adequate level of data protection.

We do not sell or share your personal data with third parties for their marketing purposes without your explicit consent.

10. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and serve personalized content. You can manage your cookie preferences through your browser settings or our Cookie Policy.

10.1. Types of Cookies We Use

Essential Cookies: Necessary for the basic functionality of the Site.
Performance Cookies: Collect information about how visitors use the Site.
Functionality Cookies: Remember your preferences and settings.
Advertising Cookies: Track your browsing habits to deliver relevant advertisements.

11. Third-Party Services

We may use third-party services for various purposes, such as payment processing, analytics, and marketing. These third parties have their own privacy policies, and we encourage you to review them.

12. Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our Site and updating the "Last Updated" date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

By Email: connecthubok@gmail.com
By Phone: +1 918.986.7220
By Mail: 32 n water st. sapulpa ok 74066

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